Results are in! The Your Bus Journey survey of passenger satisfaction from independent watchdog Transport Focus 2024 results have been announced.

Compass Travel Ranks Second in England for Passenger Satisfaction in National Survey

Compass Travel has been recognised as one of the top-performing bus operators in England for customer satisfaction, earning second place with 95% overall satisfaction in the 2024 Your Bus Journey survey conducted by independent watchdog Transport Focus.

The nationwide survey, which gathered responses from thousands of passengers across the country, revealed a rise in overall satisfaction with bus services—climbing from 80% in 2023 to 83% in 2024. Among the standout performers, Compass Travel emerged as a clear leader in service quality, reliability, and customer care.

“We’re incredibly proud to be recognised for our commitment to passenger satisfaction,” said Michael Bishop, general manager atCompass Travel . “To be ranked second in the country is a testament to the dedication of our team and the quality of service we strive to deliver every day. We look forward to welcoming even more passengers to experience our friendly, reliable service.”

As public transport continues to play a crucial role in reducing congestion and environmental impact, Compass Travel’s performance sets a high standard for the industry and highlights the benefits of investing in quality, community-focused service.